ICT SUPPORT
ICT Support
Whether you're a small business owner maintaining your data network single-handedly, mid-size companies with an unreliable outside support group, or a CIO with a staff that’s stretched too thin, rely on N-GEN's as your trusted advisor for ICT support - from data center to desktop! We partner with leading technology vendors to deliver a comprehensive IT Support program that includes:
Whether you're a small business owner maintaining your data network single-handedly, mid-size companies with an unreliable outside support group, or a CIO with a staff that’s stretched too thin, rely on N-GEN's as your trusted advisor for ICT support - from data center to desktop! We partner with leading technology vendors to deliver a comprehensive IT Support program that includes:
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Server Support * Critical operating system & driver updates * Firmware & BIOS updates * Cisco Advanced Routing & Switching * Remote help-desk * Onsite critical break-fix * Monthly health-check report |
Virtual Server Support * Support for virtual servers plus service specific to VMware and HyperV environments. * Host server support * Documentation of host configuration * Monthly resource utilization report |
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Help-Desk * Windows desktops / workstations * (Vista, Windows 7 & 8) * Multiple monitor setup / troubleshooting * Virtual desktops (Thin clients) * Windows-based tablets / Laptops * Microsoft Office * Printers and scanners * Backup Devices * Mobile device sync applications |
Network Devices * Remote support for troubleshooting and configuration issues * Switches * Wireless access points & controllers * Firewalls * Spyware / Malware appliances * Content filter appliances * Anti-spam appliances * VPN support * Router * Internet / WAN Circuit Support |
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Security * Gap Analysis * Gateway antivirus, malware/spyware * Content filtering * Endpoint Security * Server & desktop updates * Server encryption |
Operational Security * Create IT policy * Training for compliance * Help in social networking policy * Network security audits * Computer security audits |
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Business Continuity / Recovery * VMware * Hyper-V * Backup design * Offsite backup & online backup |
Server Consolidation & Desktop Virtualization * Virtualization * Physical to virtual server consolidation * Application virtualization * Desktop virtualization * Server assessment |
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Operating System, Messaging & Database Services * Windows server setup * Exchange migration & installation * Exchange server secure design * SQL server setup * Email encryption |
Application Set Up & Upgrade * CRM * Quickbooks * Peachtree * Third Party Software |
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Hardware & Software * Identifying correct hardware * Assist in purchase * Software purchase * Volume licensing & compliance |
ICT Consulting * ICT Roadmap * Network Evaluation * Infrastructure Assessment * Network Security Audit * Pain Points |
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